Do you still have questions about hugo! ONE?
Here we answer relevant questions about the brennenstuhl® socket strip hugo! ONE.
General
Who is hugo! by brennenstuhl®?
hugo! is a brand of brennenstuhl®, one of the leading suppliers of high-quality multiple socket outlets for power distribution.
brennenstuhl® was founded over 60 years ago by Hugo Brennenstuhl in Tübingen - the founder of the family business is also the namesake of the hugo! by brennenstuhl® power strips.
How do I receive news about hugo! by brennenstuhl®?
Ja, du erhältst 2 Jahre Garantie auf alle hugo! Produkte. Im Garantiefall kannst du dich direkt an unseren brennenstuhl® Service wenden.
For which applications are hugo! products suitable?
Whether you're working from home, traveling, in the office or living room - hugo! socket cubes, multiple socket outlets and cables offer smart power wherever you need it.
Can the socket cube also be used outdoors?
Our products are designed for indoor use with protection class IP20. Splash water or any foreign bodies should not ingress.
Technology & Compatibility
How can I charge my end devices?
Depending on the model, you can charge your devices via 10W Wireless Charging, 20W USB C Power Delivery, or via the 230V protective contact or Euro socket outlets.
How do I charge with hugo! via USB C Power Delivery?
Power Delivery (PD) enables fast and safe charging via USB C. If several USB C ports are used at the same time, the charging power is divided between the connected devices.
Which devices are compatible with wireless charging?
Our USB C Power Delivery charging technology is state of the art. All current mobile devices are compatible.
How do I ideally position my device on the wireless charger for optimum charging performance?
The correct positioning of the end device is crucial for optimal charging via the wireless charging pad. To prevent heat build-up, they should lie flat on the charging pad, i.e. without being raised by the camera or a protective cover, for example.
Find out where the wireless charger is located in your end device and align it exactly with the position of the hugo!
Do I have to remove my protective cover for wireless charging?
It is also advisable to remove protective covers for optimum charging. There should be no metallic or electrically conductive objects between the end device and the wireless charger.
Is it normal for the socket strip or socket cube to heat up when charging?
A certain amount of heat is normal due to the energy flow. If the wireless charger on the hugo! socket cube heats up abnormally, check whether your end device is positioned correctly.
Am I protected from contact with electrical energy at the charging connections?
To ensure safety against unintentional access with electrical energy at the earthing contact sockets, the socket outlet cube has integrated, increased contact protection.
Can I connect several socket outlet cubes in series?
It is generally not permitted to plug several socket cubes into each other. This is also noted with a warning "do not plug in one after the other".
Design & Functionality
What is the German Design Award?
The German Design Award defines international standards for innovative design developments. An international jury uses it to recognize design achievements from various industries.
brennenstuhl® is the 2024 Winner of the hugo! ONE German Design Award.
Is the socket cube suitable for use in homes, offices or other indoor spaces?
The hugo! ONE socket outlet cube was developed precisely for this purpose, to equip all rooms with its appealing design.
What are the special features of the matt design of hugo!?
You should treat the matt surface carefully to enjoy the design for as long as possible.
Since the sockets can show signs of wear more quickly, we use a more durable plastic here to prevent scratches.
Are there any special features during operation?
Many models have an illuminated touch switch that only reacts to skin contact. In the ON state, the switch lights up discreetly in white.
When power is restored (when the socket cube is connected to the mains), the switch automatically switches to the ON state.
How long is the connection cable?
Does the anti-slip rubber coating provide a stable grip on different surfaces?
The anti-slip rubber coating on the underside of the hugo! ONE holds reliably on various surfaces. Even when the cable is pulled, the hugo! ONE holds its position.
Sustainability
What percentage of recycled material are hugo! socket strips made from?
The housing of hugo! ONE, hugo! TRAVEL and hugo! SOCKET is proven to be made from at least 20% recycled material.
What does the packaging look like?
Our packaging is made from FSC cardboard. Furthermore, we do not use any plastics in our packaging.
Your question has not been answered?
If your question is not answered in our FAQs, please feel free to contact our brennenstuhl® Service team in Tübingen directly. You can reach us via our service portal.
We also answer additional questions about payment, delivery, and shipping there.