Order
Do you have questions about the order process?
Can discount codes be combined with each other?
No. Discounts cannot be combined with each other.
Can I change or cancel my hugo! order?
Cancellations and changes are currently not possible.
Revocation is possible within the revocation period.
Can I change the address after ordering?
Unfortunately, it is currently not possible to change your order.
If you have any problems with your order, please contact our service department.
What are the delivery and return costs?
Delivery:
Our standard delivery is free of charge within Germany.
Returns:
We bear the costs for returning the products.
From what amount do I receive free shipping?
Shipping is free of charge as standard.
Which countries do you deliver to?
We deliver within Germany.
Shipping & delivery
Do you have questions about your package?
How long will it take for my order to be delivered?
We will inform you about the estimated delivery time of your order in the order overview and in your order confirmation email - however, this time may vary depending on the items selected and the shipping method.
What shipping options are available?
Standard shipping is available in our store with delivery within 3-4 working days.
Return & refund
Do you want your hugo! ONE back with us?
How do I return an item?
Our service will help you if you would like to make a return.
How do I obtain a return label?
Please contact our service department for this.
Payment
Do you have questions about payment?
How can I pay for my order? Which payment methods are accepted?
Accepted payment methods:
- Payment by Sofort / Sofortüberweisung
- Payment by invoice (via Klarna)
- Payment by Google Pay
- Payment by Apple Pay
Via PayPal Checkout:
- Payment via PayPal
- Payment via PayPal Express
- Payment via credit card
- Payment via Sofort / Sofortüberweisung
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